Network Support Specialist

Computer network support specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.

Network Support Specialist

Average Hourly Earnings



Associates Degree


  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report computer network security breaches or attempted breaches
  • Identify causes of networking problems using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups

Work Environment

Computer network support specialists almost always work indoors in comfortable air temperatures. They frequently use email and spend a great deal of their workdays using the telephone. Their workdays often include face-to-face discussions. Being able to work well in a group or team is very important in this work. Accuracy is also very important.

Key Traits

Enterprising. Work activities usually involve practical, hands-on problems and solutions. Usually includes working with actual materials – many times in an outdoor setting. Usually require starting up and carrying out projects. Often involves leading people and making many decisions. Sometimes require risk taking and often deal with the business side of things.

Valuable Certifications

  • Cisco Certified Network Associate
  • Cisco Certified Entry Networking Technician
  • Cisco Certified Network Professional
  • CompTIA Network+