Computer User Support Specialist
Computer user support specialists help people who have computer problems through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks. They typically do the following:
Average Hourly Earnings
$27.10
Education
Some college, but no degree required
Tasks
- Pay attention to customers when they describe their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Set up or do minor repairs on computer equipment and related devices
- Train users to work with new computer hardware or software such as printers, word processing software, and email
- Assist users in installing software
- Provide information for others in the organization about what gives customers the most trouble and about customers' other concerns
- Refer major hardware or software problems or defective products to vendors or technicians for services
Valuable Certifications
- Microsoft Certified Professional
- Cisco Certified Network Associate
- CompTIA Network+
- ITIL Certifications
- Microsoft Certified Systems Engineer
- ITIL Foundation Certification
- CompTIA A+
- Microsoft Certified Systems Administrator (MCSA)
- CompTIA Security+ CE