Computer User Support Specialist

Computer user support specialists help people who have computer problems through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks. They typically do the following:

Computer User Support Specialist

Average Hourly Earnings

$27.10

Education

Some college, but no degree required

Tasks

  • Pay attention to customers when they describe their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or do minor repairs on computer equipment and related devices
  • Train users to work with new computer hardware or software such as printers, word processing software, and email
  • Assist users in installing software
  • Provide information for others in the organization about what gives customers the most trouble and about customers' other concerns
  • Refer major hardware or software problems or defective products to vendors or technicians for services

Valuable Certifications

  • Microsoft Certified Professional
  • Cisco Certified Network Associate
  • CompTIA Network+
  • ITIL Certifications
  • Microsoft Certified Systems Engineer
  • ITIL Foundation Certification
  • CompTIA A+
  • Microsoft Certified Systems Administrator (MCSA)
  • CompTIA Security+ CE